Enclave at Arrowhead

Reviews

• ★ ★ ★ ★ ☆
  When we moved in the management was in transition, but after the new management was intact everything improved. Communication in the office was better, if we had questions they were answered quicker, and all problems were dealt with in a timely manner. We enjoy the location of the apartment and the specs of our unit are very nice. We would suggest coming in for a tour to check it out and get to know the office team.
  By Mary F, February 13, 2018
• ★ ☆ ☆ ☆ ☆
  I lived at this location for 2 years and it has been the worst experience for my family and I. First when we moved in there was a huge ant problem and no matter how many times we contacted maintenance for the issue they never showed up. We ended up having to deal with it on our own. Secondly they had complete office staff turnover twice in the two years. We had signed to renew our lease 60 days prior to our lease date at the office. Everything was good to go...except a few weeks before the renewal date we got a letter on our door stating that we never canceled or renewed our lease and we are now considered month to month which was going to increase our payments by almost $300.00. Then after that got all taken care of, we were on automatic rent withdrawal and had been the entire year. For whatever reason with the renewal of the lease it never withdrew our automatic rent and it didn't go through. We never got a call or notice from the office except a letter stating they were going to take us to court if we did not pay in 5 days with late fees! Next, during monsoon season we came home from work after a heavy rain with termites hanging all over the top of our walls! We contacted maintenance immediately and no one ever showed up the next day to take care of it. My husband had to handle it on his own. After this was all said and done we needed to get out of our lease one month early which enclave agreed to due to all our issues. Which we were very appreciative...until we got a bill a month later almost equivalent to our months rent in "damages, cleaning fees, etc.) I contacted them multiple times via phone and email with no response. Month's later I get another bill with a $270 late fee charge added to it! I will never recommend this apartment complex to anyone and I know my fellow neighbors at the complex would agree as well!
  By Brenda Dewar, November 13, 2017

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